Common Questions

  • What are Health Music™ Protocols?

Each Health Music™ Album is a therapeutic protocol for outlined clinical targets. The sound files are originally produced and recorded by elite musicians and sound technicians according to the standards our algorithm requires to treat specific areas of health and wellness.

  • How is Genote different?

Genote is a unique web music streaming platform used for therapeutic purposes. Its Health Music Protocols, clinical expertise, and high sound quality are at the heart of what makes us one-of-a-kind.

Compared with other music services, the Genote Health Music Library is designed to produce health results. Although we encourage you to still listen to your favorite music, entertainment is not at the core of what we offer. Genote focuses on therapeutic results brought about by our unique history, expertise, and focus. Music has immense power, and Genote harnesses this power better than other streaming services or music selections.

  • What do I need to access the Health Music™ Protocols?

    To get started, simply make an account on our site and you can start streaming music immediately. Because Genote™ Health Music is a streaming service, you need an Internet connection and a playback device of some kind (phone, computer, speaker, stereo).

  • Is Genote™ Health Music clinically tested?

    We collaborate with institutions worldwide to offer valid therapeutic tools for the benefit of patients, their families, and caregivers. International research continues to expand therapeutic solutions to improve chronic and mild conditions. To learn more click here.

  • How is the music chosen?

    The music has been chosen by the Music Artificial Intelligence Technology developed by Genote.  It combines the knowledge of previous research on music and medicine, expert musicians, medical, and psychological expertise to organize and select Health Music Protocols that target specific illnesses.

  • What can I expect by signing up?

    By signing up you will be able to access a music library designed to trigger health benefits for different age groups (child, adult, senior), and for many health and emotional areas, such as sleep, stress management, anxiety, and others.

  • How do I know how to use Genote?

    You'll find specific guidelines on when and how to use Genote in each area of intervention. Also, you will receive emails that contain messages with tips and suggestions on how to achieve the best results.

  • What may I expect from listening?

    Genote™ Health Music is built to help you develop effective tools to improve your quality of life, reduce negative symptoms, and manage crisis in your personal path toward therapeutic care. You may experience benefits such as:
    A positive change in a targeted area during the first days of treatment
    The ability to change your physiological parameters (such as heart rate) through music
    A method to transform difficulties into growing experiences
    A greater sense of preparedness for daily challenges
    Improved emotional awareness through music
    A greater will to create new good habits for your health
    A greater feeling of recovery from sleep
    Greater ease in waking up in the morning and going to bed at night

  • How should I use Genote™ Music for maximum effect?

    Our music was first tested in hospitals and therapeutic centers, where patients were able to follow a consistent listening schedule. Additionally, Genote™ Health Music is generally most effective after an adult or baby’s basic needs are fulfilled. But every person will have slightly different ways to get the most out of his or her experience. Be sure to subscribe to the weekly Genote™ emails to get suggested listening schedules, tips, and tricks on how to get the most out of your account.

  • How is the Genote technology better?

    Genote presents a simple to use interface and targets specific areas with high accuracy and rates of success.

  • How loud should I play the music?

    The answer may vary depending on background noise and your level of hearing. A good rule of thumb is to play the sound at the level of a quiet conversation, so that you can hear all the nuances of the music at a very comfortable level.

    Special Note: If you are playing the music for your child, be very careful with the volume levels. Young children’s ears are much more sensitive than adults. Consequently, you will need to set the music at a lower level for small children than you would for adults. Place the speaker about thirty inches from the child’s head and play the music softly.

  • Can Genote truly help me?

    Take a look of our science and our testimonials to decide! ;)

  • Can Genote™ Music cure medical illness?

    No. Genote™ Health Music is intended to help and promote a faster recovery in conjunction with any necessary medical care or medication, but cannot be a substitute for medical treatment.

  • Can Genote help me improve my athletic performance?

    Your athletic performance is linked to a lot of elements. Genote based its clinical success in its capacity to facilitate and improve the active and passive recovery process, modifying blood parameters, and psychological concepts to increase the quantity and quality of your training and final performance.

  • How can I measure my results from using Genote?

    Before and after listening to a protocol, do a quick self check in the areas you are trying to improve. Gauge these areas on a scale of 1 to 10. Record these numbers in a tracking journal. If you have a biofeedback device (i.e. Fitbit), you can also track how the music is affecting any of the body signals that device is designed to measure. Record and track your results.

  • I don’t have the same emotional connection as I first did to the music, does that mean it’s not working?

    Emotional response to a piece of music is just one of the many responses from your mind and body. The Genote™ Algorithm works even when the emotional response to music is not as potent because it focuses on other aspects of your psychophysiological response to music. In fact, sometimes a strong emotional response to the music can interfere with its purpose and the efficacy of listening will increase as the emotional aspect starts to subside.

How Do I

  • What do I need to sign up on Genote?

To create an account, you will need a valid email address and method of payment. We accept all major credit and debit cards, as well as PayPal.

  • How do I reset my password?

If you need to reset your password, simply go to the login screen, click the “Forgot Password” link, and follow the instructions sent to your email.

  • How do I find the right music in the platform?

    Health Music™ is divided into sections based on demographic information and the health goals that you would like to target. You can narrow down to the appropriate musical selection by choosing the appropriate group in from the dropdown menu under the “Group” category. Then, identify which symptom you’d like to improve under the “Area” category. Finally, choose the musical selection you would like to hear.

  • Can I loop the music album?

    Some people enjoy having the music play continuously over a long period of time. To loop a music album, simply click the loop arrow icon found to the right of the play button on a music album. Once activated, the music will play continuously for as long as needed.

  • I am not able to access with my account, what do I need to do?

    If you can’t log in, ensure that you are using the correct email address and password. If you forgot your password, you can click the “Forgot Password” link, and follow the instructions sent to your email.

    If you still are experiencing tech issues, please contact our tech support group at: desk AT genotelab DOT com


  • When do I need to insert my credit card credentials?

You may provide payment details for your subscription at any time during your free trial. Your credit card will not be charged until after your free trial has expired. Simply login into your Genote account, click on the account link, and click 'set up your subscription'.

  • How do I cancel my subscription?

You may cancel your subscription at any time by simply logging into your genote account, clicking on the account link, and simply click on 'cancel my subscription'.